Privacy Policy
This Privacy Policy (“Policy”) applies to all visitors (i.e. those who do not have an Account with C Pay and users (i.e. those who have an Account with C Pay) (collectively referred to as “User”) who share their personal and Sensitive personal data with us, while visiting, accessing, browsing and using our website and mobile application (collectively referred to as “Website”). The purpose of this Policy is to inform Users regarding collection, use, storage, transfer and disclosure of their data. Before submitting any information to us, please carefully read this Policy to understand how we shall treat your information.
The User acknowledges that this Policy is a part of C Pay’s Terms of Use and all terms defined in the Terms of Use have the same meaning here in this Policy. Access, browsing and continuous use of the Website constitutes the User’s unconditional consent to this Policy read together with the Terms of Use. If the User does not agree with the terms of this Policy, please do not visit and use our Website. This Policy can be easily accessed at various places on our Website, including but not limited to when Users create an account with us on our Website.
C Pay reserves its right to modify, alter, and update this Policy at any time, with or without prior notice. Although, Users shall be notified of material changes through their registered email address or any other mode of communication available with us, it is advised that they consult this Policy regularly to be updated about the changes. If a User continues to use or avail the services of the Website after any modification, amendment, alteration or change of this Policy, irrespective of whether notice was sent to the User or published on the Website, such User is hereby deemed to provide consent to this Policy and C Pay’s other Policies and practices existing at the time of visiting, accessing and/or using the Website.
This Policy is published in compliance of:
- 1) Section 43A of the Information Technology Act, 2000 (“Act”)
- 2) Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”)
1)Information We Collect
- Personal Information: Mobile number, OTP, and name during the login process.
- Device Information: Device model, operating system, and app version for troubleshooting and app performance improvement.
- Transaction Information: Details related to payments made through our app, including transaction amount and status. However, we do not store payment credentials such as debit/credit card numbers, UPI PINs, or passwords.
How We Use Your Information
We use your data for the following purposes:
- To verify your identity and enable secure login.
- To facilitate and process transactions.
- To provide customer support and resolve disputes.
- To improve app functionality and user experience
- To comply with legal and regulatory requirements
3. Data Security
We prioritize the security of your data and implement industry-standard security measures, including:
- Encryption: All sensitive data is transmitted securely using encryption protocols.
- Secure Storage: Data is stored on secured cloud servers with restricted access.
- Fraud Prevention: We continuously monitor transactions to prevent unauthorized access and fraudulent activities.
4. Third-Party Services
We may use third-party payment gateways (such as Paytm, Razorpay, or PhonePe) to process transactions. These services have their own privacy policies, and we recommend reviewing them. C Pay does not store or have access to your payment details.
5. Data Sharing & Disclosure
We do not sell, trade, or rent user information. However, we may share data:
- With regulatory authorities if required by law.
- With third-party service providers for technical support and payment processing.
6. Cookies & Tracking
C Pay does not use cookies or track your activities for advertising purposes.
7. Your Rights & Choices
You have the right to:
- Access and update your personal information.
- Request account deletion by contacting our support team.
8. Changes to This Policy
We may update this policy from time to time. Any changes will be posted in the app, and we encourage you to review it periodically.
If you seek any clarifications regarding this Policy or wish to raise any issue or grievance with respect to illegal access, use or disclosure of Personal Information, please e-mail at support@cpay24.com
We shall attempt to resolve any issues within a period of thirty (30) days from the date of receipt of the question, concern, grievance or report.