Data Retention Policy
At CPay, we are committed to protecting user data and maintaining transparency about how we store and manage personal and transactional information. This policy outlines how long we retain data and under what circumstances it may be deleted or anonymized.
- 1) Personal Information: We retain user account details, including name, contact information, and payment history, for as long as the account remains active or as required by legal and regulatory obligations.
- 2) Transaction Data: Payment and transaction records are stored for a minimum period of **5 years**, in compliance with financial and regulatory guidelines.
- 3) Security & Fraud Prevention: Data related to security, fraud detection, and risk management is retained as per compliance requirements to ensure protection against unauthorized access and fraudulent activities.
- 4) Data Deletion & Anonymization: Upon request, users may ask for the deletion of their personal data, subject to compliance with legal and financial obligations. In some cases, data may be anonymized instead of deleted.
- 5) Legal & Compliance Requirements: We may retain certain data for an extended period if required by law, government authorities, or payment regulatory bodies.
By using CPay, users agree to the terms outlined in this Data Retention Policy. We reserve the right to update this policy as per business and regulatory needs.