Refund Policy

At CPay, we prioritize customer satisfaction and strive to provide a seamless payment experience. However, in certain cases, transactions may be unsuccessful, or users may require a refund. This policy outlines the circumstances and process for requesting a refund.

• 1) Refunds will be credited to the original payment source (customer's account/card) from which the transaction was initiated. The refund amount may take 5-7 working days to reflect in the source account.
• 2) Only online refunds are allowed. No cash refunds will be provided to any individual.
• 3) All refunds are subject to the standard RBI Payment Gateway policies. If the Payment Gateway partner holds the settlement, the applicable policies will be followed.

By proceeding with a transaction on CPay, the customer acknowledges and agrees to all Terms & Conditions.